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Patient Communication Infrastructure

Every enquiry answered.
Every lead qualified.
Every consultation booked.

ClinicIQ handles patient communications end to end — so your front desk focuses on the clinic, not the inbox. Around the clock, across every channel.

No commitment · We handle a real enquiry from your clinic type, live

Real enquiry · Handled automatically
IQ
ClinicIQ Assistant
Online · Replies instantly
Hi, do you offer rhinoplasty consultations? How much does it cost?
ClinicIQ
Yes! We offer rhinoplasty consultations with our specialist consultant. Consultations are available and typically last around 45 minutes. Would you like to book one?
Yes please — what's available next week?
ClinicIQ
I have these slots available:
ClinicianSpecialist Consultant
DateTuesday 11 March
Time2:30 PM
Duration45 mins
✓ Confirm Booking

Enquiries that once waited until morning become consultations — booked, confirmed, in your calendar.

Your clinic, always attentive
Every patient receives a response the moment they reach out — day, evening, or weekend
A patient experience worth returning for
Patients arrive informed, qualified, and ready — before they've spoken to a single member of staff
Revenue your team never had to chase
Enquiries that once waited until morning become consultations — booked, confirmed, in your calendar
What ClinicIQ does

More than a chatbot. A complete patient communication system.

ClinicIQ handles the full patient journey — from the first question to the follow-up after treatment.

Patient enquiries & information
24/7 enquiry handling
Treatments, pricing, opening hours, location, practitioner credentials, payment options — answered instantly, any time.
Intelligent treatment guidance
Patients who aren't sure what they need get guided toward the right treatment — and toward a consultation.
Patient reassurance
Safety, side effects, what to expect during treatment — the questions patients hesitate to ask are answered before they become a reason not to book.
Pre-treatment preparation
Avoid alcohol before Botox. Remove makeup. Arrive early. Patients arrive prepared — reducing poor appointment outcomes.
Booking & lead capture
Booking guidance & appointment capture
Direct booking links, calendar integrations, consultation scheduling — the assistant moves interested patients to a confirmed appointment.
Lead capture for patients not yet ready
Name, email, phone, treatment interest — captured and passed to the clinic, with GDPR reassurance included.
Smart follow-ups
After explaining a treatment, the assistant suggests the next logical step — pricing, booking, or a consultation — improving conversion at every stage.
Staff notifications
New booking requests, captured leads, escalated questions — your team is alerted when human involvement is needed.
Post-treatment & ongoing care
Automated aftercare support
"Is swelling normal after lip filler?" "When can I exercise after Botox?" Handled accurately, based on your protocols. Fewer panicked messages to your team.
Patient journey automation
Enquiry → treatment information → consultation booking → appointment reminder → aftercare → follow-up check-in. Automated, end to end.
Visibility & performance
Analytics dashboard
Enquiries handled, top patient questions, peak times, leads generated, bookings assisted. Clear evidence of what ClinicIQ is doing for your clinic.
Multi-channel deployment
Website, WhatsApp, Instagram DMs, Facebook Messenger, email — one assistant, one voice, everywhere patients reach you.
Getting started

Live in days. Configured around your clinic.

Our team handles everything — from training the assistant on your clinic to configuring your booking flow.

01

Clinical Knowledge Audit

We train ClinicIQ on your specific protocols, treatments, pricing structures, and consultation pathways. Your assistant knows your clinic inside out before a single patient interaction takes place.

02

Install on your website

Your assistant is embedded on your website and connected to your enquiry channels — WhatsApp, Instagram DMs, Facebook Messenger, and email — in a single session.

03

Connect your booking flow

ClinicIQ sends patients into your existing booking link or form by default. Deeper automation — direct pushes into Pabau, Fresha, or any system via Zapier — is available once you're live.

Ready to see it handle a real enquiry? We'll run a live demo on a clinic like yours — 15 minutes, no commitment.

Book a walkthrough
Compatibility

Fits into the clinic you've already built.

ClinicIQ works alongside the systems your clinic already relies on — and connects to anything else via Zapier or API.

Clinical management
Pabau
Fresha
Cliniko
+ any system via Zapier or API
Patient channels
Website Chat
WhatsApp
Instagram DMs
Facebook Messenger
Email
Common questions

Questions clinic owners ask first.

Before going live, we perform a Clinical Knowledge Audit — a structured process where we train ClinicIQ on your specific treatments, pricing, consultation pathways, aftercare protocols, and contraindications.

It doesn't draw on generic medical content. It speaks with the knowledge of someone who understands your clinic specifically.

A patient reaches out — through your website, WhatsApp, Instagram, or email — and receives an immediate, accurate, clinic-specific response.

If they're interested in a consultation, ClinicIQ guides them through to booking. If their question requires a clinician, it captures their details and escalates to your team. Nothing is missed.

ClinicIQ is built specifically for private clinics and aesthetic practices where patient experience matters — and where enquiry volume makes manual handling genuinely costly.

It works particularly well for clinics offering multiple treatments, running lean front-of-house teams, or receiving enquiries outside standard hours.

Patient conversations are processed securely and never used to train AI models. Data is stored in accordance with UK GDPR, and ClinicIQ operates as a data processor under your clinic's data controller responsibilities.

We do not retain identifiable patient data beyond what is necessary for the conversation, and all data handling is covered in a Data Processing Agreement provided at onboarding.

Our team handles everything. We begin with the Clinical Knowledge Audit, then embed ClinicIQ on your website, connect your patient channels, and configure your booking flow.

You don't need technical resource on your side. Deeper integrations with systems like Pabau or Fresha are available as a next step, once you're operational.

See ClinicIQ handle a real enquiry — on a clinic like yours.

A 15-minute live walkthrough. We handle a real patient enquiry for your clinic type, and you see exactly what your patients would experience.

No commitment · Handled end to end by our team